For letting and managing agents
A maintenance partner your landlords stay with.
Hand the practical running of a property to one accountable team, keep the client relationship, and get a single place to see what is happening across every managed address.
The maintenance partner model
You keep the landlord. We take the maintenance load, at published labour rates, with every chargeable item quoted before it proceeds.
One accountable team
Ten trades under GEM, rather than a list of contractors you have to chase individually.
Published rates
Labour rates and a fixed add-on rate card, so a landlord conversation about cost is short.
Quoted before it proceeds
Nothing chargeable happens without a recorded approval from whoever holds the decision.
Evidence as standard
Photographs and notes filed against the property, which is what you need when a deposit is disputed.
Tenant reporting route
Tenants report through the portal instead of your out-of-hours phone.
Compliance visibility
Certificate dates tracked and reminded, with the certificates themselves available as add-ons.
Landlord retention
Landlords leave agents over maintenance, not fees.
A landlord who can see the condition of their property, the state of every job and a plan for next year has far less reason to move the instruction. Subscriptions run per property, so retention improves without you carrying the delivery risk.
- Structured reviews rather than reactive call-outs
- A written record the landlord can read
- Fewer “what is happening with my flat” calls
Referral route
Introduce the landlord
Send the details or ask us to call them.
We carry out a Property Review
And recommend the package that fits the property.
You stay in the loop
Central reporting on every property you have referred.
Commercial terms
Referral and partner terms are agreed per agency in writing. Nothing is published here because nothing is standard.
Central reporting
One view across every property you have introduced.
Open issues, completed visits, compliance dates falling due and reports published, grouped by landlord, so a portfolio conversation takes minutes.
Escalation
A named route when something goes wrong.
Every agency partner gets a direct escalation contact at the operations desk, with the job history in front of them when you call.
White-label
A white-labelled version of the portal for agencies is under consideration. It is not available today, and nothing on this page depends on it.
Let us work out whether this fits your book.
Tell us how many managed properties you have and where they are. We will be straight about what we can take on.
Introduce one landlord and see how it runs.
Start with a single managed property. We carry out the Property Review, report back in writing, and you decide whether the rest of the book follows.