The portal
One portal. Two views. No group chats.
Landlords and tenants get clear access to report, track, approve and record property maintenance activity. Each sees only what belongs to them.
Landlord view
Everything about the property, in the order you need it.
Properties
Every property, its package, subscription status and size band.
Issues
What has been reported, by whom, and where it has got to.
Photographs and reports
Review photographs and written reports filed against the property.
Compliance
Gas, electrical and energy dates with reminders before they fall due.
Quotations
Approve or decline before work proceeds. The decision is recorded.
Documents
Upload and keep tenancy and property paperwork in one place.
Invoices
Subscription and works invoices, with what they relate to.
History
The full maintenance record of the property, oldest to newest.
Tenant view
One route for reporting, and honest status afterwards.
Report an issue
Choose a category, describe the problem, add photographs or a short video.
Suggest access times
Say when someone can be at the property, so visits are not wasted.
Follow the status
See where the job is and receive an update each time it moves.
What tenants never see
Landlord financial information, quotations awaiting landlord approval, private property records, or anything belonging to another property.
How an issue moves
Reported once, visible to everyone who needs it.
Reported
Tenant or landlord logs the issue with photographs.
Triaged
The operations desk sets category, urgency and whether it falls inside the package entitlement.
Quoted and approved
Anything chargeable goes to the landlord for approval before it proceeds.
Attended and recorded
GEM attends, photographs the work and closes the job against the property record.
Delivered by GEM
Every attendance behind the portal is carried out by GEM, or by an approved trade partner.
Already a customer?
Log in to see your properties, reports and quotations.
New landlords start with a Property Review.
We look at the property, photograph what matters and tell you which package fits. Portal access follows the first subscription.